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[Ei] OS 4.0.1 Release Notes - News / General - Evogence Helpdesk

Jul 3 2018

[Ei] OS 4.0.1 Release Notes

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This news post provides supplemental information about [Ei] OS™ release 4.0.1.

New Features, Enhancements, and Changes in [Ei] OS™

This section describes major enhancements and features in the [Ei] OS™ 4.0.1 release.

Remote Management of Network TVs

The new release of [Ei] OS™ has received support for management of remote TVs connected to LAN network. You can connect the network TV to the appliance and configure the brightness, contrast, volume level, and the input port for video signal processing.

User Interface Localization

The new release of [Ei] OS™ has introduced an option to download and upload the UI localization file. This way you can quickly translate the interface titles and messages to the appropriate language and load these changes into the appliance.

Additional improvements in the interface localization include the following:

  • The option to set the preferable language for interface display in the user profile.
  • Selection of the preferable language for interface display during the first login into the appliance.

[Ei] Controller (Auxiliary)

[Ei] OS™ 4.0.1 has received support for a new controller type – [EI] Controller (Auxiliary). It enables connection of up to 5 sensors and one port is reserved for connecting [Ei] Switch. It supports all the existing sensor types and provides the mechanism to trigger actions on remote appliances upon occurrence of specific events in the installation environment. You can also deliver configuration of [Ei] Controller (Auxiliary) from [Ei] Central.

Setup Modifications

This section outlines all improvements in the node setup and configuration in [Ei] OS 4.0.1 release.

Extended Data Lifecycle Management

Extended operation of the Data Lifecycle Management engine and added options to enable/disable upload of each log type, set aggregation period and timeout for upload of collected log files to [Ei] Central.

Additional improvements in Data Lifecycle Management include the following:

  • The configurable option to enable/disable writing of Proof of Play logs on the appliance on [Ei] Central.
  • Updates in titles for log types and other options in the Data Lifecycle Management page.
  • Set the default status for different log types written on the appliance on the Data Lifecycle Management page.
  • Integrated options of SNMP Monitoring into the existing functionality of Data Lifecycle Management.
  • Automatic removal of [Ei] Control Pad logs older than 3 months.

New Node Configuration Form

Network Configuration form has been redesigned to simplify [Ei] Node initial setup. This includes the following:

  • Separated sections to configure network parameters, integration settings, and date/time values during the initial appliance setup.
  • Updated the key combinations to open the forms during the appliance boot from Right Shift to Right Shift + Space.
  • Updated behavior of input fields when setting the network configuration depending on the selected connection type.
  • The option to show the password characters when connecting the appliance to a Wi-Fi network.

[Ei] Profiler and SNMP Monitoring

The new release of [Ei] OS™ has received support for [Ei] Profiler and SNMP Monitoring. These services allow you to receive the hardware and monitoring information about [Ei] solutions upon request. You can quickly track availability of your media players and use the monitoring data for analyzing operation of the integrated appliances. Configuration of SNMP Monitoring can be delivered from [Ei] Central to [Ei] Nodes.

[Ei] Switch Integration

The new release of [Ei] OS™ has improved integration between [Ei] Nodes and [Ei] Switch. The periodical checkup of the appliance availability has been added, so now [Ei] Switch may automatically restart the media player if it is unresponsive or unavailable. The option to enable/disable watchdog on [Ei] Switch and specify timeout for its operation has been added.

[Ei] Switch now can be also used as a sensor when connected to [Ei] Controller (Auxiliary).

The following issues in operation of [Ei] Switch have been addressed:

  • Issue with the resetting of settings of [Ei] Switch after the appliance reset.

 [Ei] Node Model Support

[[Ei] OS™ 4.0.1 has received support for new player models, as following:

  • Unity OH22D – a new player model with the interactive touch screen for getting product information and service activation onsite.
  • Dell XPS 27 – a new player model with the 27’’ multitouch interactive screen and built-in speakers for product promotion and media content broadcast.
  • E12000 – a top-level player model with twelve independent video channels for digital content exposure and video wall operation.
  • E16000 – a premium-level player model with sixteen independent video channels for playback of digital signs and complex video wall building.
  • NU2224 – a small-footprint media player with two video channels for installation in self-service kiosks and space-limited environments.
  • AX2221 – a single-board media player with two video channels for installation in POS kiosks and fixtures with the limited installation space.
  • Alienware Alpha R2 – a top-performance media player for broadcast of bright and event-rich media content.

New Touch Screen Models

[Ei] OS™ 4.0.1 has received support for new touch screen models, as following:

  • Zytronic ZYX300
  • ELO TouchSolutions 2521

The new release of [Ei] OS™ also supports different modes for operation of touch screens depending on the broadcast content.

New and Enhanced Platform Capabilities

This section outlines new [Ei] Platform capabilities and enhancement in [Ei] OS 4.0.1.

Updates for Playback Control Kit

The new release of [Ei] OS™ has introduced a series of updates for Playback Control Kit, as follows:

  • Delivery of configuration of Playback Control Kit from [Ei] Central to [Ei] Node.
  • The option to release a physical Playback Control Kit connected to [Ei] Node.
  • Updated icons for management of Playback Control Kit.
  • Automatic pairing of the virtual Playback Control Kit to the real Playback Control Kit after its connection to [Ei] Node.

Updates for Overhead Lane Precision Tracking

The new release of [Ei] OS™ has introduced a series of updates for Overhead Lane Precision Tracking, as follows:

  • Measurement units for the Projection width and Tracked width options of the OLP Controller.
  • Two projectors generating custom visual effects projected onto the bowling lane, animating the rolling ball.
  • Limitations when setting the lane detection area so tracked areas do not overlap each other.
  • Default playback duration for Unity 3D effects on the appliance.

Updates for Video Wall Management

The new release of [Ei] OS™ has introduced a series of updates for Video Wall Management, as follows:

  • Dynamic configuration of the video wall layout depending on the number of connected TVs.
  • Validation of the maximal video wall resolution (16384x16384 px) when saving the video wall layout configuration.
  • The option to set position and size of the PiP frame for the video wall.

Updates for Content Library

The number of updates for the Content Library includes the following:

  • Display of information about the video codec used in the video file in Content Library.
  • Made the search by item in Content Library as case insensitive.
  • Export of playback schedule and content items from USB stick.
  • Addressed the problem with automatic cleanup of non-used items from Content Library of [Ei] Node.
  • Addressed the problem with showing an error while editing the web page item in Content Library.

Reliability and Stability Improvements

This section outlines all reliability and stability improvements delivered with the [Ei] OS 4.0.1 release.

Improvements for Playback Engine

Added reliability updates into the playback engine, such as:

  • Fixed the problem when the Active schema did not override the Active schedule time.
  • Fixed the problem with the delivery of the default silent sequence from [Ei] Central to [Ei] Node.
  • Fixed the problem with using incorrect parameters while previewing video channels after signing in to [Ei] Node from [Ei] Central.
  • Fixed the problem with disappearance of the Manual update option when previewing the video channel and clicking the Refresh button.
  • Fixed the problem with the video channel preview image that did not fit the dimensions of the dedicated pop-up form.
  • Fixed the problem issue with generating the video channel preview in the landscape orientation when the channel operates in the portrait orientation.
  • Fixed the problem with the frequent playback restart during operation of [Ei] Node.
  • Fixed the problem with playback of media content on some video channels on E12000 player model after start of the inactive time on the appliance.
  • Fixed the problem with playback of a sequence with a meta movie.

Secured Communication Protocols

All data communication and transfer procedures have been switched to secured HTTPS and SFTP protocols.

Operational Improvements

This section outlines all the critical operational issues that were resolved in [Ei] OS 4.0.1.

Static page after applying default data on the appliance

Addressed a problem related to the situation when it was not possible to continue configuration of the appliance after performing the system reset and applying default data during the node initialization.

Delivery of Channel Configuration within the Channel Configuration Task Request

Addressed the problem with delivery of the video and audio channel configuration from [Ei] Central to [Ei] Node. The issue occurred with delivery of video channel layouts for appliances with multiple video channels.

Assignment of digital sound to PiP frames

Addressed the problem with assignment of digital sound to PiP frames. The issue occurred when configuration of digital sound mappings to PiP frames was delivered from [Ei] Central to [Ei] Node.

Connection of E12000 to Wi-Fi network

Fixed the problem related to connection of E12000 player model to the Wi-Fi network. The Wi-Fi module was not able to detect the available Wi-Fi networks and set the IP address for connecting to the network.

White page when configuring OLP Controller

Fixed the problem related to display of the white page when configuring Overhead Lane Precision Controller after reboot of the appliance. Added the re-initialization of the controller in case of communication problems between the appliance and controller.

Actuation of contextual triggers for Playback Control Kit

Fixed the problem of operation of contextual triggers for the Playback Control Kit. No actions were run after occurrence of pre-defined events if configuration of Playback Control Kit was delivered from [Ei] Central to [Ei] Node.

Playback of the Smart Fixtures app

Fixed the problem with the continuous playback of the Smart Fixtures app on the appliance. After some days of the interrupted playback of the application, the appliance started showing the white screen.

Firmware update installation on the appliance

Fixed the problem with installation of the firmware update on the appliance. The update procedure was instantly followed by the revert procedure so the appliance firmware was not properly updated.

Incorrect frame dimensions for custom portrait layouts

Fixed the problem with calculation of incorrect frame dimensions for custom portrait layouts delivered from [Ei] Central to [Ei] Node.

White stripes in dialog forms

Fixed the problem with appearance of white stripes in dialog forms when entered data is not correct and cannot pass the validation. The layout of dialog forms has been updated to correctly display the error messages.

Playback of content depending on the current state

Fixed the problem with operation of the State Management System when the same sequence was played back after change of the state on the appliance. The issue also affected the contextual triggers that did not start playback of the sequence pre-defined for the specific state.

[Ei] OS ™ 4.0.1 Compatibility Requirements

[Ei] OS 4.0.1 is compatible with the following models of [Ei] Nodes:

  • E2229A
  • E2227A
  • S2117F
  • E4110
  • E6000
  • E8000
  • E12000
  • E16000
  • Unity OH22D
  • Dell XPS 27
  • NU2224
  • AX2221
  • Alienware Alpha R2

Known issues and limitations

This section describes known issues and incompatibilities found in the [Ei] OS™ 4.0.1 release.



Previous [Ei] OS™ releases cannot be automatically upgraded to the version 4.0, and require manual reconfiguration with Evogence Professional Services and Support


No critical bugs have been identified.


The list of known issues include the following:

  • Hiding of the PiP frame used for playback of the scheduled content after end of the playback time [AS-16163].
  • Configuration of the extender sensor connected to [Ei] Controller (Auxiliary) [AS-16367].
  • Delivery of dynamic PiP frames from [Ei] Central to the appliance within the video wall configuration [AS-16314].
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